Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Payment Options
Secure options include:
- Stripe – An online payment processing company which allows use of credit cards. In the U.S., this includes Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards.
- Paypal – Offers online payment services through use of a PayPal account.
Kitten Keep Designs keeps your payment information secure. Kitten Keep Designs never receives your credit card information.
Returns & exchanges
I gladly accept returns, but please contact me within 2 days of delivery, and ship the item back within 5 days of delivery.
I do not accept exchanges or cancellations. Please contact me if you have any questions or concerns with your order.
Unless they arrive damaged or defective, I cannot accept returns for custom or personalized orders, nor items on sale.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
You can find the Kitten Keep Designs Privacy Policy here.